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Join Debbie Boone, CVPM and CEO of 2 Manage Vets, a veterinary practice management consulting company, as she explores how successful people navigated the path and emerged in a better place when life threw them an unexpected twist. Debbie has been in the trenches of veterinary practice management for over 35 years. Her vast real-world experience, deep management knowledge, and expertise in communication training have helped many practices create the practice they envisioned on the day they first held the keys in their hand. Debbie brings us a podcast full of inspiration and dedication from veterinary professionals across the globe!
Episodes
4 days ago
4 days ago
On this episode of The Bend, I had a heartfelt and inspiring conversation with my friend Beckie Mossor, RVT, who is not only the current president of the National Association of Veterinary Technicians in America (NAVTA) but also an incredible advocate, educator, and speaker in veterinary medicine.
Beckie shared openly about her journey into the veterinary field, overcoming initial self-doubt, and how saying "yes" to new opportunities has shaped her successful career. We also talked candidly about resilience, navigating tough moments in life and work, and the importance of compassion and empathy in veterinary practice—both towards our clients and each other.
Join us for a warm, engaging conversation filled with personal stories, genuine advice, and reminders of why veterinary medicine is such a remarkable profession.
Guest Links:
https://www.linkedin.com/in/beckie-mossor-bis-mpa-rvt-37a55527/
https://www.veterinarygivingtree.com/
https://www.drernieward.com/veterinaryviewfinder
Debbie is a practice management consultant and she customizes every practice consultation to your needs. If you need help growing your practice, recharging your vision, or just fine-tuning what’s already great, reach out and connect with Debbie.
Website: https://debbiebooneconsulting.com/
FB: https://www.facebook.com/debbiebooneconsulting/
IG: https://www.instagram.com/debbiebooneconsulting/
LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/
Podcast: https://thebendpodcast.podbean.com/ YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA
Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305
If you would like to help support my efforts to produce these episodes please consider supporting me via patreon. All forms of support are appreciated!
Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant
Wednesday May 21, 2025
Wednesday May 21, 2025
In this episode of The Bend, I get to chat with someone I truly admire—Dr. Kate Boatwright! Kate is a vet, writer, speaker, and all-around advocate for mentorship and realistic veterinary care (aka spectrum of care). She’s also one of the kindest, most thoughtful voices in our profession.
We talk about her journey—from dreaming of oceanography as a kid to becoming a vet, hitting burnout, and finding her groove in mentoring others. She shares the ups, the downs, and some very relatable “been there” moments (like mistaking an anal gland abscess for a tumor—hey, we’ve all had those!).
We also dive into how important it is to support new grads, the power of honest conversations with clients, and why it's okay to try, stumble, and keep going. Oh—and she’s a Disney race runner too, so we had a little fun with that!
If you’ve ever questioned your path, needed a little encouragement, or just wanted to feel less alone in this crazy world of vet med—this one’s for you.
Watch now: https://youtu.be/a3sIWF7VtpY
Guest Links:
https://www.linkedin.com/in/kateboatrightvmd/
Debbie is a practice management consultant and she customizes every practice consultation to your needs. If you need help growing your practice, recharging your vision, or just fine-tuning what’s already great, reach out and connect with Debbie. Website: https://debbiebooneconsulting.com/
FB: https://www.facebook.com/debbiebooneconsulting/
IG: https://www.instagram.com/debbiebooneconsulting/
LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/ Podcast: https://thebendpodcast.podbean.com/
YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA
Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305
If you would like to help support my efforts to produce these episodes please consider supporting me via patreon. All forms of support are appreciated! Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant
Thursday May 08, 2025
Thursday May 08, 2025
In this episode of The Bend, I’m thrilled to sit down with fellow CVPM and kindred spirit, Maria Morgan. Maria and I connected over a LinkedIn post, and I quickly realized she was someone who absolutely had to be on the show.
We talk about her unexpected career path—from receptionist in her uncle’s veterinary clinic to co-owning a successful small animal practice in Orange County, California, and now launching Passppaw, a smart new workflow solution to help veterinary teams navigate the often-overwhelming process of international health certificates. And y’all—it’s a game changer.
Maria shares how her time at the Ritz-Carlton shaped her deep understanding of hospitality and how those same client-service principles now influence her approach to veterinary care. She’s passionate about empowering her team (especially CSRs!) and delivering exceptional experiences for clients and their pets.
Whether you’re a practice owner, CSR, or just someone who’s ever wrestled with the headache of an international health certificate, I promise this episode will inspire you to embrace the “bends” in your own journey.
Guest Links:
https://www.linkedin.com/in/mariamorgan/
https://quailanimalhospital.com/
Debbie is a practice management consultant and she customizes every practice consultation to your needs. If you need help growing your practice, recharging your vision, or just fine-tuning what’s already great, reach out and connect with Debbie.
Website: https://debbiebooneconsulting.com/
FB: https://www.facebook.com/debbiebooneconsulting/
IG: https://www.instagram.com/debbiebooneconsulting/
LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/
Podcast: https://thebendpodcast.podbean.com/
YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA
Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305
If you would like to help support my efforts to produce these episodes please consider supporting me via patreon. All forms of support are appreciated!
Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant
Thursday Apr 24, 2025
Thursday Apr 24, 2025
In this episode of The Bend, I had the absolute joy of catching up with my longtime friend, Dr. Cyndie Courtney—aka The Jerk Researcher! (Trust me, she’s anything but a jerk.)
Cyndie and I talk all about navigating those tough personal and professional “bends in the road,” and what it means to truly grow through self-awareness, humility, and connection. She opens up about her journey from perfectionism and defensiveness to becoming a compassionate coach and conflict consultant for veterinary teams—and how her experiences shaped her passion for helping others do the same.
We chat about conflict resolution, the emotional weight of leadership, the cost of bad behavior in practice, and how a few safe words and a shift in mindset can change an entire team culture.
🎧 Tune in now and let us know your favorite takeaway from this episode!
Guest Links:
https://www.linkedin.com/in/thejerkresearcher/
Debbie is a practice management consultant and she customizes every practice consultation to your needs. If you need help growing your practice, recharging your vision, or just fine-tuning what’s already great, reach out and connect with Debbie.
Website: https://debbiebooneconsulting.com/
FB: https://www.facebook.com/debbiebooneconsulting/
IG: https://www.instagram.com/debbiebooneconsulting/
LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/
Podcast: https://thebendpodcast.podbean.com/
YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA
Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305
If you would like to help support my efforts to produce these episodes please consider supporting me via patreon. All forms of support are appreciated!
Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant
Wednesday Mar 12, 2025
Wednesday Mar 12, 2025
🚀 Ever wondered how smarter inventory management could transform veterinary practices?
In this episode of The Bend Podcast, I sit down with Emmitt Nantz, MBA, co-founder of Inventory Ally, to talk about streamlining veterinary hospital operations for better efficiency, profitability, and patient care. 🏥🐾
From his early days managing veterinary practices to becoming an expert in operational improvement, Emmitt shares his journey, insights into Six Sigma strategies, and how Inventory Ally is changing the game for veterinary teams. We also dive into the hidden costs of inventory mismanagement, why optimizing cogs (cost of goods sold) is crucial, and how practices can free up resources to invest in their teams. If you’re in veterinary medicine and looking for ways to reduce waste, improve margins, and make your practice run smoother, you don’t want to miss this one! 🎧
Show Links:
https://www.linkedin.com/in/emmitt-nantz/
📺 Watch on YouTube: https://youtu.be/Vv3ECpc-SrE
Debbie is a practice management consultant and she customizes every practice consultation to your needs. If you need help growing your practice, recharging your vision, or just fine-tuning what’s already great, reach out and connect with Debbie.
Website: https://debbiebooneconsulting.com/
FB: https://www.facebook.com/debbiebooneconsulting/
IG: https://www.instagram.com/debbiebooneconsulting/
LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/
Podcast: https://thebendpodcast.podbean.com/
YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA
Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305
If you would like to help support my efforts to produce these episodes please consider supporting me via patreon. All forms of support are appreciated! Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant
Thursday Feb 27, 2025
Thursday Feb 27, 2025
Thursday Feb 13, 2025
Thursday Feb 13, 2025
I had the absolute pleasure of chatting with feline expert Ellen Carozza, LVT—one of only four veterinary technician specialists in feline clinical practice! 🐱✨ Her passion for cats, advocacy for better feline care, and no-nonsense approach to education are nothing short of inspiring. We’re diving into her journey, the Year of the Cat, and why she’s on a mission to change the way we care for our feline friends. 🎙️💙
If you love cats (or just want to learn how to actually handle them the right way in practice), you don’t want to miss this one! Drop everything and hit play now! 🎧👇
If you would like to watch the video, you can do so here: https://youtu.be/3tUPApFFanc
Show Links:
https://www.linkedin.com/in/ellen-carozza-lvt-vts-cp-feline-6585771/
Wednesday Jan 29, 2025
Wednesday Jan 29, 2025
In this special 100th episode of The Bend, I sit down with Dr. Mark Massaro, a veterinarian whose career took an unexpected yet life-changing turn. Mark gets real about his struggles with burnout, impostor syndrome, and mental health, sharing how stepping away from clinical practice was one of the hardest—and best—decisions he ever made. He opens up about the pressure of working in a field that didn’t feel like the right fit and how a simple Facebook message led him to a new passion: veterinary software. Now, as Director of Veterinary Software for Vet Medicate, he’s helping to bridge the gap between veterinary professionals and the technology we rely on every day.
Mark and I dive into the challenges of practice management software, why so many systems feel clunky, and how AI and cloud-based PIMS are shaping the future of vet med. Whether you’re a vet, tech, or manager, this episode is a must-listen for anyone curious about career transitions, mental health, and the role of technology in veterinary medicine.
You can watch the video version here: https://youtu.be/Mchwr2qZOB8
Guest Links:
https://www.linkedin.com/in/markmassarodvm/
https://www.linkedin.com/company/vet-med-management-team/posts/?feedView=all
Wednesday Jan 08, 2025
Wednesday Jan 08, 2025
In this episode of The Bend, I had the pleasure of chatting with Dale Spann, President of the board of directors for the Patterson Foundation and a veteran of the veterinary distribution industry. Dale’s career spans decades, from his start in crop protection to his leadership roles with companies like Patterson and Webster, and his current dedication to giving back through the Patterson Foundation.
We explored how distribution has evolved over the years, the importance of culture in building successful teams, and Dale’s insights on leadership and adapting to change. He shared some of his most memorable career moments, lessons learned, and the values that have guided him through life’s twists and turns.
Guest Links:
https://www.linkedin.com/in/dale-spann-2945327/
www.ourpattersonfoundation.org
Wednesday Dec 18, 2024
Wednesday Dec 18, 2024
In this episode of The Bend, I had the privilege of sitting down with my good friend Debra Hamilton of Hamilton Law and Mediation. Debra is a trailblazer in conflict resolution, especially in matters involving animals, helping pet owners, veterinarians, and other animal professionals navigate disputes with empathy and understanding.
Debra shared her inspiring journey from a career in litigation to her transformative work in mediation, where she focuses on preserving relationships and finding collaborative solutions. We explored the unique challenges of conflicts in the animal industry, the emotional stakes involved, and the critical role of communication in resolving disputes.
If you would like to watch the video version, you can do so here: https://youtu.be/n-9v1Guz3pk
Guest Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation